NEED HELP WITH THE VIRTUAL PORTAL?
HOW DO I REGISTER?
To join us for the ANCOLD 2020 Online, you will need to register your attendance through the Online Registration Portal. Once you have registered you will receive a confirmation email to let you know you have successfully registered.
WHAT BROWSER SHOULD I USE?
To optimise the broadcast of sessions, please do not use ‘incognito’ or ‘hidden search’ browser settings.
HOW DO I LOG IN?
Your login details will be sent to you to access the portal after Oct 29, if you do not receive this email please contact Angela.
If you register after Oct 29, your login details will be sent to you immediately after registering. Please be sure to check your Junk inbox for this email.
LOGGED IN AND CAN’T SEE SESSIONS?
Please note that Live Tech Support is only available during live sessions.
YOUR PASSWORD/PIN
Please keep your login details handy to access the portal as you may need to log in and out across the programmed days.
You can reset your password at any time. Your PIN will always stay the same so you can also use this to log in.
If you do not receive the email, please contact Angela.
I AM NOT RECEIVING EVENT EMAILS
Sometimes emails don’t get through firewall settings. To overcome this issues, please whitelist all email addresses listed in the section below if you find you are not receiving event correspondence.
GETTING LIVE SUPPORT
Please note that Live Tech Support is only available during live sessions.
HOW DO I REPORT A BUG?
If you experience any issues with the Virtual Portal, please click the red ‘Tech Support’ button at the top right-hand side of the Portal. This will show up once you have logged in. This live support is only available during high demand periods.
You can also email Angela if you need assistance logging in.
HOW LONG WILL THE PORTAL BE OPEN?
The portal will be available to login from October 2020 and will then be open for a period of time post-event.
Watch this space to find out when the deadline is for viewing the event material post-event.
LOGGING IN FOR THE FIRST TIME
When you first login to the OnAIR Portal, the Event Check-In window displays, where you can update your profile, capture or add a profile photo and review your privacy settings. To edit or change these settings, please click on your profile photo at the top right of the screen and select My Settings. Please check that your time zone is set correctly to ensure the agenda displays in your local time.
TECHNICAL PAPER GALLERY
USING THE TIMELINE
The OnAIR timeline will display in your browsers time zone. To edit your time zone click ‘My Settings’ located at the top right-hand side of the OnAIR Portal.
USING THE MEETING HUB
JOINING A LIVE SESSION
When joining a live session, a window will appear asking you to connect to the audio. Please click on the Live Support icon located at the top right-hand side of the OnAIR Portal (red headset icon) for additional assistance.
MY SCREEN IS BEING CUT OFF IN A SESSION
AUDIO RECOMMENDATION
There are interactive sessions and networking features available, so a headset is recommended to optimise your audio.
STILL NEED OUR HELP?
Contact our friendly Events Team to get some assistance on something you still cannot find an answer to.